The online store [hereinafter “Store”] conducts retail sales via the Internet, pursuant to these Rules and Terms [hereinafter “Rules and Terms”].
The owner of the Store is: SMART TEXTILE Sp. z o.o.
ul. Majora Hubala 184 Wola Zaradzyńska 95-054
TAX ID: 7252090791
The Rules and Terms are an integral part of the sales contract concluded with the Customer.
The condition for the conclusion of the sales contract is the acceptance of the Rules and Terms by the Customer.
The prices given in the Store are gross prices (including VAT).
The goods available in the Store are free from physical and legal defects.
RIGHT TO WITHDRAW FROM THE CONTRACT
On the basis of the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of March 2, 2000, the customer has the right to withdraw from the contract.
The right to withdraw from the contract is effective if the Customer submits to the Store, within 10 days of receipt of the goods, a declaration of withdrawal from the contract.
The customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract. The returned goods should be intact, including complete, in original packaging, and with no signs of use. The shipping costs are borne by the customer.
Within 3 business days of receiving the package, the Store will check the condition of the delivered product.
Within 7 days of checking the goods, the Store returns the paid amount to the Customer, less the costs of the contract. The customer should indicate the bank account number to which the refund is to be transferred. In the case of payment by credit card, the refund will be made to the card.
In the event of a breach by the Customer of the conditions specified in paragraphs 2 and 3 above, the declaration of withdrawal is ineffective, the goods are not returnable, and the Store does not refund the amount paid to the Customer.
The right to withdraw is not entitled to the customer in the cases specified in art. 10 sec. 3 of the act specified in sec. 1 above, i.e. in the scope of:
provision of services commenced, with the consent of the Customer, before the deadline for withdrawal from the contract (applies to the provision of services, not the sale of goods),
audio and visual recordings and recorded on IT data carriers after the Customer has removed their original packaging,
contracts for benefits for which the price or remuneration depends solely on the movement of prices in the financial market,
services with the properties specified by the customer in the order placed by him or closely related to his person,
services which, due to their nature, cannot be returned or whose subject deteriorates quickly,
By placing an order, the Customer agrees to the processing of his personal data only for the purpose of processing the order.
The customer may also express a separate consent to receive advertising and promotional materials from the Store, including a commercial newsletter.
The customer has the right to inspect their data and correct them, as well as to request removal.
It is forbidden to use any materials published on the Store’s website (including photos and descriptions of goods) without the Store’s written consent.
ENTRY INTO EFFECT AND CHANGES TO THE Rules and Terms
The Rules and Terms come into force on the day of publication on the Store’s website.
The Store reserves the right to amend the Rules and Terms, which shall enter into force on the day of their publication on the Store’s website. Contracts concluded before the amendment to the Rules and Terms shall be governed by the version of the Rules and Terms in force on the date of placing the Order by the Customer.
Orders can be placed in the following way:
via the form available on the Store’s website,
by email to the address available on the Store’s website,
by phone to the numbers intended for placing orders, available in the footer of the page
The condition for the contract to be fulfilled is that the customer provides data that allow for verification of the customer and the recipient of the goods. The store confirms the acceptance of the order by e-mail or by phone. The store has the right to refuse to accept the order, limit the method of payment or demand a prepayment if the order raises justified doubts as to the truthfulness and reliability of the data provided or the method of payment.
The parties are bound by the information contained on the Store’s website next to the purchased goods at the time of placing the order, in particular: price, product characteristics, its features, elements included in the set, date and method of delivery.
The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. By placing an order, the customer makes an offer to purchase a specific product. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by
The customer can choose the payment methods specified in the Payments and delivery tab.
Shipment prices are specified in the delivery price list.
The condition for the release of goods is payment for the goods and shipment.
SHIPMENT OF GOODS
The ordered goods are sent by the Store via shipping companies (eg Polish Post or a courier company) or made available for collection by the customer at the company’s premises.
In the case of payment by a payment card, the order completion date is counted from the moment of positive transaction authorization.
In the case of payment other than cash on delivery, the shipping date is extended by the period between placing the order and the date the payment is credited to the Store’s bank account.
The basis for accepting the REFUND is the Customer’s presentation of the proof of purchase of the goods (fiscal receipt or VAT invoice).
In the event of non-compliance of the goods with the contract, the Customer should send back the defective goods to the Store together with a description of the non-compliance.
The store will respond to the customer’s REFUND within 14 working days from the moment of returning the goods together with a description of the non-compliance. If the verification of non-compliance requires the consultation of an expert or representative of the manufacturer of the goods, the deadline for responding to the Store is extended by the time the Store receives such an opinion.
When the implementation of a justified REFUND involves sending a new product to the Customer or removing non-compliance, the delivery costs are borne by the Store.
The individual settings of the Customer’s computer and monitor causing incorrect or distorted display of information about the goods (e.g. colors) cannot be the basis for the REFUND.